Management Approach

Quality

All our management efforts are directed toward informing people through education and media by providing educational services and producing content of the highest quality. We're equally committed to high standards of customer satisfaction in serving Kaplan students, readers, viewers, advertisers, clients, patients and all others who buy the Company's products and services.

Intrinsic Long-term Value

Our major responsibility toward shareholders is to increase the Company's intrinsic value by growing earnings over the long term. We pay little attention to quarterly results, and we're willing to sacrifice short-term gains for greater returns in the future. We aim to be wise and careful stewards of our shareholders’ investment.

Decentralization

Graham Holdings operates in a decentralized manner. While sharing common goals and values, each of the Company's divisions has its own identity, workplace culture and way of doing business. Division management is responsible for its operations.

Risk Taking

Finding better ways to serve customers, combat competitors and grow our businesses requires taking risks. This is especially true as the Company expands into emerging and nascent businesses. We know that not every new effort is going to succeed, but we don't let fear of failure inhibit creative thinking. At the same time, we hate to make the same mistake twice.

Operating Efficiency

We take pride in running extremely lean and efficient operations that keep costs down without sacrificing our standards for quality.

Community

Graham Holdings aims to be a responsible corporate citizen, and there are many ways we contribute to and serve the communities in which we do business.

Career Development

Graham Holdings strives to be an exceptional place for people to work and a leader in hiring and promoting women and minorities. The Company actively promotes diversity.

We operate on the basis of mutual respect for all employees, and insist on the highest ethical and professional conduct. Developing challenging careers is an important objective of the Company. We benefit from having many different kinds of business operations, offering a variety of growth opportunities within one corporate family. The Company also recognizes the importance of striking a balance between work and home life.